Who we are

The Top Afrimart (operated by TT Afrimart Ltd) is a home delivery‑only African grocery store. We are the data controller responsible for the personal information described in this policy.

What information we collect

When you place an order or get in touch with us, we may collect:

• Your name, delivery address and phone number
• Order details, including items purchased and delivery date
• Messages you send us via WhatsApp, phone, or our contact form

We do not collect or store your card details. Payments are processed securely by Stripe, our third-party payment provider, who handle that information directly under their own security standards.

How we use your information

We use your information to:

• Process and deliver your order
• Contact you about your order or delivery
• Respond to questions or issues you raise with us
• Meet our legal and accounting obligations

We do not sell your personal information to third parties.

WhatsApp messages

If you contact us via WhatsApp, that conversation also passes through WhatsApp’s own systems, which are owned and operated by Meta. Their handling of your data is governed by WhatsApp’s own privacy policy, separate from ours.

Who we share information with

We share the minimum necessary information with third parties who help us run the business, including:

• Stripe, to process payments securely
• Our website hosting provider, to operate this site
• WooCommerce/WordPress, the platform this store runs on

These providers only use your information to perform the specific service we’ve asked them for.

Cookies

Our website uses essential cookies needed for core functions like your shopping cart and checkout to work correctly. These are required for the site to function and can’t be switched off.

How long we keep your information

We keep order and customer information for as long as necessary to fulfil the purposes described in this policy, including any legal, tax, or accounting requirements that apply after your order is complete.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where we’re not legally required to keep it
• Object to, or ask us to restrict, certain uses of your information

To exercise any of these rights, contact us using the details below. If you’re unhappy with how we’ve handled your information, you also have the right to complain to the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.